Customer Success Manager in Hamburg Germany

Customer Success Manager at Adjoe in Hamburg

Are you passionate about connecting great apps with the right users and revenue streams? Look no further! adjoe, a leading mobile ad platform, is seeking a Customer Success Manager (f/m/d) to join our dynamic team in Hamburg. Embrace a hybrid work model and become part of an innovative company that’s redefining mobile ad monetization.

About Adjoe

adjoe is at the forefront of mobile advertising, offering state-of-the-art monetization solutions that propel app partners’ businesses forward. Our flagship product, Playtime, has skyrocketed us to the top of the AppsFlyer Index for growth. Recently, we launched a programmatic in-app platform, further disrupting the mobile ad monetization landscape. Supported by Bertelsmann and part of the applike group, adjoe is a hub of innovation with a relentless drive for growth.

Meet Your Team

As a Customer Success Manager and onboarding specialist, you'll be an integral part of our Demand Growth Team in Germany, collaborating with our Partnerships Teams across EMEA and the US. Your mission: guide new partners through the onboarding process and set up their first successful campaigns.

Your Responsibilities

• Onboarding and Retention: Drive the onboarding process, ensuring new partners have a smooth start and achieve success.
• Collaboration: Work closely with the sales team and growth managers to navigate the technical requirements of implementation. Provide support via Slack and calls.
• Optimization: Offer proactive recommendations to optimize initial campaigns and platform use.
• Performance Analysis: Monitor and analyze KPIs to ensure partner success and take action as needed.
• Relationship Building: Develop and maintain strong relationships with partners through regular communication.
• Reporting: Prepare reports and presentations for partners, clearly conveying insights and performance metrics.
• Internal Communication: Relay partner needs and feedback to the appropriate teams, ensuring priorities are aligned and technical issues are addressed.

Who You Are

• Experience: Minimum of 3 years in mobile user acquisition, success management, or account management in ad tech, with a preference for gaming industry experience.
• Communication: Exceptional verbal and written communication skills, fluent in English (additional languages are a plus).
• Analytical Skills: Proficiency in analyzing ad tech KPIs (CPI, CPM, CPC, ARPDAU, etc.) and using the Google Suite (Sheets & Slides).
• Attitude: Output and revenue-driven, with a strong sense of ownership and a love for fast-paced environments.

Perks and Benefits

• Work-Life Balance: Enjoy 2 remote days per week, 30 vacation days, 3 weeks per year of remote work, flexible hours, and a dog-friendly office in the heart of Hamburg.
• Wealth Building: Virtual stock options for all regular employees.
• Relocation Package: Visa and legal support, relocation bonus, and reimbursement for German classes.
• Happy Belly Package: Monthly company lunches, free snacks and drinks, breakfast, and fresh pastries every Monday.
• Health Package: In-house gym with a personal trainer, various fitness classes including yoga.
• Activity Package: Regular team and company events, including hackathons.
• Education Package: Access to professional development courses and training aligned with your career goals.
• Mental Health Support: Free access to our Employee Assistance Program for counseling and mental health support.

Join Us

At adjoe, we believe in fostering an inclusive and diverse workplace where every team member is valued. If you’re ready to take your career to the next level and make a significant impact, apply now! Send your CV to sagnak@innoscripta.com and become part of a team that’s shaping the future of mobile advertising.